Server Uptime
1stvisiontv, services provides 99.9% uptime guarantee on all subscription periods, services on a network connectivity.
Conduct
You are responsible for the actions of all users of your account and any data that is created, stored, displayed by, or transmitted by your account while using 1stvisiontvproducts and services.
You will not engage in any activity that interferes with or disrupts Millennium Media Hosting’s services or networks connected to 1stvisiontv , products and services.
Prohibited Usage
You agree that any of the below activities are considered prohibited usage and will result in immediate account suspension or cancellation without refund and the possibility that 1stvisiontv will impose fees; and/or pursue civil remedies without providing advance notice.
Misuse Of System Resources
Intentional misuse of system resources, including but not limited to employing programs that consume excessive network capacity, CPU cycles, or disk IO.
Spam and Unsolicited Bulk Email (UBE)
1stvisiontv has ZERO tolerance policy on spam, Junk email or UBE. Spam, Junk email and UBE are defined as: the sending of the same, whether commercial or not, to more than one recipient. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested the message. UBE, also, includes email with forged headers, compromised mail server relays, and false contact information. This prohibition extends to the sending of unsolicited mass mailings from another service, which in any way implicates the use of 1stvisiontv whether or not the message actually originated from our network.
Mailing Lists
1stvisiontv mass mailing rules also apply to mailing lists, list servers, or mailing services you may contract with. The policy is stated as follows:
An acceptable mailing list will be focused at a targeted audience that has voluntarily signed up for your email information or hat has made their email address available for distribution of information from you. The list must also allow for automatic removal of recipients with non-distribution in the future.
Access to Other Computers or Networks without Authorization
Attempting unauthorized and/or illegal access of computers, networks and/or accounts not belonging to party seeking access. Any act which interferes with the services of another user or network. Any act relating to the circumvention of security measures.
1stvisiontv and the services it provides may only be used for lawful purposes. Transmission, distribution, or storage of any information, data and or material in violation of State Regulation or Law, or by the Common Law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or other intellectual property rights. 1stvisiontv services may not be used to facilitate infringement of these laws in any way.
Other Activities viewed as illegal or harmful:
- Engaging in illegal activities or engaging in activities harmful to the operations of 1stvisiontv or 1stvisiontv customers
- Providing False Data on any Contract or Application; including fraudulent use of credit card numbers.
- 1stvisiontv does not prohibit the use of distributed, peer-to-peer network services such as Tor, nor does 1stvisiontv routinely monitor the network communications of customers of 1stvisiontv as a normal business practice.
However, customers are responsible for the contents of network traffic exiting their 1stvisiontv services. Any usage that prompts the receipt of abuse complaints pertaining to violation of United States and/or International Copyright Law must be promptly discontinued to avoid service cancellation for violation of these terms.
Invoicing and Payments
Currency exchange settlements will be based on agreements between you and and the provider of your credit card. Pro-rated credits are issued for unused services when customer retains any active service and they are specifically requested via the cancellation form.
All refunds are subject to a Ksh 500 service charge unless cancelling within the 7-day money-back guarantee period.
Support Policy:
1stvisiontv provides 24×24 technical support to our subscribers via Support Ticket system. The following are our guidelines when providing support:
- Support will be offered for the duration of your subscription.
- Support related to your 1stvisiontv server and physical functionality.
- 1stvisiontv does not offer technical support for 3rd party application specific issues such as configurations, programming, web or server configuration.
- We ask that our Subscribers to do their due diligence by becoming familiar with their device(s) and network, troubleshoot your home network, devices and point-of-failures before determining application, and services are the root cause.
Account Notices
1stvisiontv reserves the right to suspend network access to any customer if, in the judgement of the IPTV network administrators, the customer’s server is the source or target of a violation of any of the other terms of service or for any other reason which IPTV chooses.
1stvisiontv will use reasonable care in notifying Subscriber and in resolving the problem in a method resulting in the least amount of service interference.
1stvisiontv reserves the right to terminate service without notice for continued and repeated violations of the terms of service. If inappropriate activity is detected, all accounts of the Subscriber in question will be deactivated until an investigation is complete. Prior notification to the Subscriber is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The Subscriber will not be credited for the time the Subscriber machines were suspended.
If at any time it becomes necessary for Millennium Media Hosting to cancel a Subscriber’s service without cause, Millennium Media Hosting will provided 30 days advance notice.
You may cancel the service at any time by contacting us.
Accounts are cancelled immediately after confirmation. Cancellation of services DOES NOT relieve Subscriber of responsibility for the payment/invoice of all accrued charges.